At Juggnu, we take great care in delivering quality products. However, if you receive a damaged or defective item, we offer a hassle-free exchange-only policy under the following conditions:
1. Exchange Only: We currently do not offer returns or refunds. Exchanges are applicable only.
2. 5-Day Window: You must request an exchange within 5 days of receiving your order.
3. Mandatory Unboxing Video: To be eligible for an exchange, a clear unboxing video is required as proof of damage or defect. Please email the video along with your order details to _____. Once approved, we will initiate the pickup and exchange process.
4. Condition of the Product: Products must be unused, untampered, and pass our quality check at the time of pickup.